Refund & Return Policy
Effective Date: 06 May 2026
1. General Return Eligibility
Customers may request a return for eligible products within 7 days of delivery, subject to the conditions below.
To qualify for a return:
- The product must be unused and unopened
- The product must remain in its original packaging
- The item must not show signs of misuse, damage, or alteration
- Proof of purchase or order confirmation must be provided
Returns that do not meet these conditions may be declined.
2. Non-Returnable Items
For hygiene, safety, and consumer protection reasons, certain items are not eligible for return, including:
- Opened wellness products
- Used personal care items
- Consumable products after opening
- Products marked as final sale
- Gift cards or promotional items
- Items damaged due to improper handling by the customer
3. Refund Eligibility
Refunds may be approved under the following circumstances:
- Incorrect product received
- Product arrived damaged during transit
- Product substantially differs from the order description
- Eligible order cancellation approved before shipment
Refund approvals are subject to inspection and verification.
4. Order Cancellation
Orders may only be cancelled before shipment processing begins.
Once an order has been shipped, cancellation requests may no longer be accepted.
5. Return Process
To request a return or refund, customers should contact support with:
- Full name
- Order number
- Description of the issue
- Supporting photographs where applicable
Approved returns may require customers to ship the product back to the designated return address provided by customer support.
Customers should not return products without prior approval.
6. Return Shipping Costs
Unless otherwise required by law or due to our error:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Shipping costs may be deducted from approved refunds where applicable
7. Refund Processing Time
Approved refunds are generally processed within 5–10 business days after:
- Returned products are received and inspected
- Refund eligibility is confirmed
Refund timing may vary depending on the customer’s payment provider or financial institution.
Refunds are issued to the original payment method whenever possible.
8. Damaged or Incorrect Orders
If a customer receives a damaged or incorrect item, they should contact us promptly after delivery.
Claims may require:
- Product photographs
- Packaging photographs
- Delivery confirmation details
We reserve the right to deny claims that lack sufficient verification.
9. Wellness Product Disclaimer
Wellness products sold on thedropswell.org are intended for general wellness and lifestyle support only.
Results may vary between individuals. Refunds will not be issued solely because a customer did not experience expected personal results unless otherwise required by applicable law.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a qualified healthcare professional before using wellness products if they have medical concerns.
10. Fraud Prevention
To protect customers and maintain secure transactions, Stripe and other payment verification systems may review certain transactions for fraud prevention purposes.
We reserve the right to:
- Refuse suspicious transactions
- Decline abusive refund requests
- Limit repeated return activity
11. Chargebacks
Customers are encouraged to contact us directly before initiating a payment dispute or chargeback.
Improper or fraudulent chargebacks may result in:
- Order restrictions
- Account limitations
- Additional verification requirements for future purchases
12. Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.
Changes become effective immediately upon posting on thedropswell.org.
13. Contact Information
For return or refund assistance, please contact:
Phone: +31 70 345 6789
Email: info@thedropswell.org
By placing an order on thedropswell.org, you acknowledge and agree to this Refund & Return Policy.