Shipping Policy
Effective Date: 06 May 2026
1. Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Processing times may vary during:
- High order volume periods
- Promotional events
- Public holidays
- Unexpected operational delays
Orders are processed only after payment authorisation and verification are completed.
2. Shipping Locations
We currently ship to selected domestic and international locations where permitted by applicable laws and carrier restrictions.
Certain products may have shipping limitations based on destination regulations.
3. Estimated Delivery Times
Estimated delivery timelines may vary depending on:
- Customer location
- Shipping carrier
- Customs clearance for international orders
- Weather or operational disruptions
Typical estimated delivery ranges:
- Domestic Orders: 3–10 business days
- International Orders: 7–21 business days
Delivery estimates are provided for informational purposes only and are not guaranteed.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
Applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
5. Order Tracking
Where available, tracking information will be provided through email after the order has been shipped.
Tracking updates depend on the shipping carrier and may experience delays in status updates.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details during checkout.
The Dropswell is not responsible for delays, losses, or failed deliveries caused by:
- Incorrect addresses
- Incomplete information
- Unavailable recipients
- Failed delivery attempts
Additional shipping charges may apply for reshipment requests.
7. Delayed or Lost Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur due to:
- Carrier disruptions
- Customs inspections
- Severe weather
- Regional service interruptions
We are not liable for delays outside our reasonable control.
If a shipment appears lost, customers should contact us within a reasonable timeframe so we may assist with carrier investigations where applicable.
8. Damaged Packages
If an order arrives visibly damaged:
- Customers should document the package condition upon delivery
- Contact customer support promptly
- Retain all packaging materials where possible
Claims related to shipping damage may require supporting photographs and carrier review.
9. Wellness Product Handling
Certain wellness products may require careful storage or handling conditions during transit.
Customers are encouraged to:
- Inspect products upon arrival
- Follow product storage instructions
- Avoid prolonged exposure to extreme temperatures after delivery
10. Customs, Duties, and Import Taxes
International customers are responsible for any:
- Customs duties
- Import taxes
- VAT or local fees
- Regulatory clearance charges
These fees are determined by local authorities and are not controlled by thedropswell.org.
11. Delivery Refusal
If a shipment is refused by the recipient or returned due to unsuccessful delivery attempts, additional charges may apply for:
- Return shipping
- Reshipment
- Customs handling
Original shipping charges may be non-refundable.
12. Shipping Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
Updated policies become effective immediately upon posting on thedropswell.org.
13. Contact Information
For shipping-related questions or support, please contact:
Website: thedropswell.org
Email: support@thedropswell.org
By placing an order through thedropswell.org, you acknowledge and agree to this Shipping Policy.